|Inbound / Outbound Call handling|
|In today’s world reducing the cost is equal to increase in revenues, outsourcing your inbound services helps you to have an edge over your competitors in terms of cost effectiveness & service plus and added advantage is involvement of your in-house team in more productive task.
Nextbrick truly understands the value of inbound calls, having a team of skilled & experienced agents our BPO assures the clients for quality service at the level where it becomes nearly impossible to discriminate within in–house and outsourced.
Acquiring the experience in this domain NextBPO’s team has an expertise in,
Customer Service: – Prioritizes the customers need and respond promptly in an empathetic manner.
Interpersonal Skills: – Patience to listen, understand and show concern without interruption.
Oral Communication: – Clear and persuasive speech in both negative & positive situation.
Problem Solving Skills: – Ability and aptitude to identify analyze and resolve the customer’s issues promptly.
Quality Management: – Within the limits and following the policies our team demonstrates accuracy and thoroughness within reporting procedures.
Time Management: – Understanding the call flow and requirement maintenance of AHT (Average Handling Time) of a call.
Technical Support Services: – Through higher levels of service quality, faster response and problem resolution, your product will be coupled with exceptional technical support resulting in more satisfied customers.